1. Eligibility for Returns & Refunds

We accept returns and refunds under these conditions:

• The item is damaged, defective, or incorrect upon arrival.

• The item is unused, unwashed, and in its original sealed packaging with all accessories.

• The return request is made within 7 days of receiving the product.

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2. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns in the following cases:

• Used, or washed items (this includes testing the product).

• Items with damaged packaging (must be in original condition).

• Change of mind after using the product.

• Items returned without prior approval.

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3. How to Request a Return or Refund

• Go to your TikTok Shop orders and select the item you want to return.

• Click on "Request Return" or "Request Refund" and follow the instructions.

• Upload clear photos/videos showing the issue and provide a brief explanation.

• Wait for our response within 24 hours for further instructions.

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4. Refund Process

• Once the return is approved and received, we will process a refund within 5-7 business days via the original payment method.

• If the product is found ineligible for a refund, we will not be able to process it.

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5. Return Shipping

• If the return is due to a faulty or incorrect item, we will cover the shipping costs.

• If the return is customer-initiated, the customer is responsible for return shipping fees.

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6. Contact Us

If you have any questions, feel free to contact us via TikTok Shop chat. We’re happy to help!